By Cranstone Holden
There is an acute difference
between whining and complaining
in my opinion. Whining is the
result of a person’s discontent with
their job duties or personal
responsibilities and they voice their
disgruntlement in a negative
manner.  Whining can be handled
quickly simply by acknowledging
the action and communicating


inappropriate it is.
Complaining on the other hand is
when someone expresses discontent
with the system or how things are
handled. They attempt to portray
how the world is corrupt and
everything is broken. They love to
be a Monday morning quarterback
so to speak. It’s easy to sit in the
background and point out
inefficiencies from a safe position
safe from all accountability.
A leader has the job of
discernment between whining and
complaining and putting an
immediate stop to it. Both can be
a cancer to other people and if
tolerated others will soon join in.
So what do you do when you are
confronted with a complainer?
Simple, make them responsible.  If
they really believe that the system
is broken and things could be
improved, then who better than
that very person to take their
passion and transform the problem
into a lasting change for the
“Can you believe how some people
never show up on time? It’s
“You know, you are right. It is
disrespectful to other people and it
displays a bad image.  From now
on you are the ambassador of the
start times. I’ll let everyone know
your new role and that I stand
behind you. You will now be
responsible for everyone and you
will be held accountable for their
performance. With your passion
for this I’m sure things will really
turn around.”
With this method the complaining
will either stop or only occur when
someone is truly ready to make
their environment better.